Terms & Conditions

"us" or "we" refers to the company Wild & Unruly.

When placing an order you shall be required to provide us with your personal details, including an accurate postcode together with those of the intended recipient and all necessary payment details. It is your responsibility to ensure that all details provided are accurate and we will take no liability for failure to deliver goods due to incorrect details being provided. Once you have made payment you are consenting to be bound by our terms and conditions. Until we receive full payment (or deposit if agreed) we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email.
 

Delivery

We cannot be held responsible for incorrect addresses so please provide a full postcode and any instructions that will help our driver. Please ensure we have a contact phone number for you and/or the recipient. If the recipient's address is difficult to find, it would help us if you quoted a ‘what3words’ reference when checking out.

If the recipient is out when we deliver, we will leave the gift with a neighbour if they are happy to take responsibility for it. If this cannot be done, we may leave in a secure, dry place such as a porch, shed or garage (please advise when ordering if there are any safe places where the item can be left should nobody be home).

If the gift cannot be left it will be returned to our workshop for collection or redelivery. A card will always be left through the door to advise the recipient of where the flowers have been left. If the recipient is physically unable to collect their flowers a new delivery date will be arranged with the recipient at the earliest convenience.
 

Cancellations

For flower deliveries we can only accept cancellation up to 3 days before the delivery/collection date. Please contact us as soon as possible if you need to cancel.

For workshops, you will receive a full refund if you give 28 days’ notice to cancel. Less than 28 days’ notice you will be offered the opportunity to move to an alternative event or date. If the value of the alternative event is less, we will refund the difference. If you cannot move to an alternative event or date, you will be offered a credit note valid for 6 months. You are welcome to send someone else to take your place, we would kindly ask that you let us know their name and contact details before they attend the workshop. We reserve the right to cancel events where necessary and will give attendees a minimum of 14 days’ notice where possible. You will either be offered a refund in full or the opportunity to move to an alternative event or date. If the value of the alternative event is less we will refund the difference. If the value is more, you will need to pay 50% of the price increase.
 

Refunds

Because of the perishable nature of our products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery.

– If you have a complaint relating to the quality of the product received, we will require a digital image to be sent to our email to assist with investigation of your complaint and to ensure a speedy resolution.

– We will consider refunds on a case by case basis, although refunds will not be given as a matter of course. An investigation into the complaint will be conducted and you will be notified in writing or via telephone of the outcome.

– Refunds will not be given for fresh goods that perish outside of 5 days following delivery – although the majority of our flowers will have a much longer shelf life than this; the lifespan of each piece will vary depending on the variety of flowers used. It is the responsibility of the recipient to ensure that correct care is offered to each piece to ensure longevity. Please follow the care card provided with the flower gift.
 

Disclaimer

Whilst we agree to use our reasonable endeavours to ensure that this online site and/or the online service is fully operational and error free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the online site and/or online service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the online site and/or the online service impossible or impractical.

If you have any queries or concerns regarding any of our goods or services, please contact us prior to placing an order and we will be happy to assist.